COVID19: Virtual Consultations

Widespread rapid deployment of virtual consultations as new models of care in response to the COVID-19 outbreak is taking place.

A number of online resources for setting up and running successful virtual consultations are available:

  • Alongside support from designated IT teams within each NHS Trust or Health Board, resources for setting up video consultations include:
    • Information governance guidance from NHSX here
    • The Attend Anywhere and AccuRx platforms currently working with the NHS to enable video call access to health services.
  • Support and guidance for conducting virtual consultations include:
    • The Health Foundation webinar on introducing complex technology and service change to the health system presented by Prof Trish Greenhalgh, Professor of Primary Care Health Sciences at Oxford University here.
    • BMJ editorial by Prof Greenhalgh et al on video consultations for COVID-19 here.
    • Interview with Prof Greenhalgh by The Health Foundation on virtual consultations in the fight against COVID-19 using a QI mindset here.
    • Practical resources for clinicians and patients created by Barts Health NHS Trust here.

Useful resources for healthcare professionals in a paediatric setting are also available: 

  • Case study of a Health Foundation funded improvement project to introduce telepsychiatry in child and adolescent mental health services at Aneurin Bevan University Health Board here.
  • Top tips for running a telephone-based paediatric outpatient clinic from Free Open Access Medical Education supported by the London School of Paediatrics here.

The accelerated scale-up and spread of virtual consultations at this time may provide proof of concept to increasingly embed these systems in clinical practice.

Share your experiences and tips for virtual consultations with our community on Twitter using #CovidQI #paediatrics